A note of thanks

The hectic Fall trade show season is over for the RESCUE! team, so now we're back to blogging. Our Customer Service Department shared the following note with me from a customer who had tried our Yellowjacket Trap without any luck this summer. After some probing, our rep determined that the customer had a paper wasp problem -- not a yellowjacket problem -- and therefore needed our W*H*Y Trap for Wasps, Hornets & Yellowjackets instead. So we sent him one! Here's his response, in a letter to us:

Sirs:

Thank you for helping us determine the proper trap for our paper wasps here in Richland. We had originally purchased a trap that was only effective for yellowjackets, and we were very annoyed that we didn't catch a single insect in the first month.

After we received the W*H*Y Trap in July, we began to catch the paper wasps, and over the summer and fall we caught about two dozen wasps. We are impressed by your knowledge of insect behavior and how to attract them.

... Another important feature of your traps is that they are made in the U.S. Please don't ever consider getting them made by foreign labor.

Thanks again for standing behind your products, even when the consumer buys the wrong product; that is excellent service. We will certainly recommend your products.

Sincerely,

Marc & Janet/Richland, WA